#740, 3rd Floor 10th Main Road, 4th Block Jayanagar, Bengluru-560018
Kadamba – Codelabs for Innovation
About Us
Kadamba has been in operation for over 22 years with proven track record of many successful initiatives.
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Product
CRM for Customer Care Center
Better Communication. Faster Resolution. Stronger Customer Relationships - An efficient CRM platform for customer care centers that improves call handling, issue tracking, and service team performance.
Features:
Outward Call: Supports outbound calling for service, sales, and follow-up. Helps teams engage customers proactively.Call Log Monitor: Tracks call history, timing, and team activity. Improves monitoring and service accountability.
Ticketing System: Records customer issues and assigns them for resolution. Helps ensure timely and organized support.
Work Log Monitoring System: Monitors staff activity and completed tasks systematically. Improves team productivity and operational visibility.
Birthday Greetings Generator: Automatically creates greetings for customer engagement. Adds a personal touch to relationship management.
